A weekend. A man is coming from his kitchen into the living room, where his dog is.
HD: Are we expecting visitors today, Master?
M: Visitors? No. We have no visitors. Why?
HD: I can smell good quality beef, mushrooms and buttery pastry. I conclude you are preparing a nice dinner, and there is a beef Wellington in the oven.
M: Well done, Richie!! I am just cooking exactly that. But it is for you and me. There are no visitors.
HD: You and me? What is the day today? I do not think it is either your or my birthday, Master, or Christmas.
M: Ha, ha, ha! No, Richie, it is just an ordinary Saturday.
HD: What is the reason behind this sudden and very unusual luxury, may I ask?
M: Well, sorry it is unusual, but I had unexpected spare money and decided to splash out!
HD: Fantastic!! What happened, Master? It is very unusual, too, for you to have spare money, if you allow me to say so. An extra commission? Won a little on a lottery?
M: No, Richie, no. Unfortunately, it is nothing like that.
I will tell you the story whilst we are waiting for our feast to be done in the oven. But I warn you, it is not a happy one as you might imagine.
Actually, the feast is to cheer myself up after an unpleasant experience, with you as a company.
HD: I am always ready to be one, Master!
M: Thank you, Richie. I know you are.
The fact is I had some 200 pounds back into my account yesterday. After a very polite argument on telephone and subsequent emails.
HD: “Use soft barks and hard arguments”, we say.
M: Do you…?
Yes, I was polite, but was cross as well as very disappointed.
You know I love going to theatres. I am always interested in good, interesting plays whether it is in a big famous theatre or a small fringe one. I have been a member of a few of them as you know.
HD: I know humans love pretending.
M: What?
HD: That is what plays are all about, I believe? Pretending to be someone who is not you. Quite innocent, I am sure, because you call it “play”.
M: Ummmm…. You always say something strange but difficult to dismiss simply.
HD: Thank you for your attention, Master.
M: Now, if you become a member, you pay an annual membership fee. In return, they give you an opportunity to make a priority booking for their events, which means you can book the ticket the day before it is released to the public. Till about 5 years ago, everything was alright. I enjoyed each membership and normally got the ticket for the performance I wanted to see.
HD: “The early dog catches the bone”. Good.
M: …??
Something has happened, though, recently. It has become increasingly difficult to get a ticket even if you are a member. I tried both telephone and internet, getting ready with both of them in front of me, waiting from some time before the booking started. 10 minutes later, I failed miserably, being told the tickets were all sold out.
HD: Ah, people have suddenly started to take their dogs along, which made the demand double, or in some cases, triple, perhaps.
M: I have no idea what you are talking about.
Anyway, I thought this was awful. There was only one way to avoid this misery, at least so I thought. Each organisation has special membership, which charges you a lot more annually, but you are then called a patron or premium member, or something like that, and given further priority booking opportunity to ordinary members, normally another day before the public release.
HD: The privilege only reserved for leaders of the pack. We have the system, too, though ours cannot be bought like yours.
M: …?
Well, I decided, although several times more than the ordinary membership fee could be a lot of money, it could be worth it if you could secure the tickets you really wanted. I purchased a premium membership.
Now, this week they released the tickets for the play I have long wanted to see. As a special patron member, I tried to book a ticket the day before normal members, which was two days prior to its public release. You know, a special membership is all about this basically.
HD: The first to take what he wants, I know how it works.
M: …??
…They did not let me, though. I inquired. They said, “Patron members normally can book tickets earlier than others, but to some events, this rule does not always apply. In this case, you have to book on the same day as others, for this is a particularly popular programme and the production company does not allow us any earlier allocation”.
“What?” I thought. Then what was the meaning of this premium membership? When something was more popular, the more crucial it would become whether this system worked or not, surely! But they were adamant, saying that I would still have a good chance of getting tickets if I tried hard on the day and encouraged me to try. They said, “Should you still fail, let us know, we would think again about the policy”.
HD: “The exception proves the rule”, Barks Tullius Cicero.
M: Marcus, Richie, that is Marcus Tullius Cicero.
HD: Sorry, Marcus Tullius Cicero. Anyway, you Englishmen also say “there is no rule without an exception”, do you not?
M: Well, yes, we do, though I think the meanings of those two are a bit different….
Anyway, I wasn’t quite happy, but thought it was worth trying at least. Then I tried. Cancelled all the engagements of that morning, sat in front of my computer with my phone beside it. On my computer screen, I had already logged in to the booking page of the theatre’s website, with the seating plan and my credit card ready. I had set the booking line number on my phone with quick dial, which meant one push of the button led you straight to the people you needed. Just to make sure, I had put my digital clock shown on the computer screen, counting second by second from about an hour before the booking started.
HD: Remarkable spirit, Master!
M: You see? I have done everything I could. At the tick of the digital clock, or I must say a few seconds before, as it took a few seconds to get through to the other side of the phone or the next computer screen, I tried my luck. The phone was permanently engaged, which I had well expected. The computer screen jammed. At least, though, I have got to the point to select a seat on screen. But, you know, these internet shopping is tricky. You are not guaranteed your purchase until your payment has gone through, and this process takes time. Whilst you are trying, everyone else from all over the world can try the same thing. It was a matter of touch, in this case. Whose finger was quicker, whose credit card went through quicker or whose computer worked quicker, maybe.
Seconds later, the screen told me my selected seat had already gone. I was panicked. I don’t remember exactly what I did in next few seconds, but struggled to try getting a ticket somehow. Three minutes later, the message on the screen read that the tickets were all sold out.
HD: I see…everyone has now started to keep and take multiple dogs. Close competition, I believe.
M: (Ignoring his dog’s remark) I could not believe my eyes! I have never had this sort of experience before. “Really?” “Is it possible?” “This is not the Rolling Stones’ concert!!”
HD: The Stones is rather too loud for sensitive dogs’ ears.
M: (Ignoring his dog again) Anyway, I failed. I failed to get the ticket. Despite all the preparations. I felt miserable, to be honest. What was happening there?
HD: Good owners know that plays are much preferable for dogs to The Stones’ concerts, as they are quieter, hence, the demand has soared.
M: What are you talking about, Richie?
HD: I was trying to explain what was happening there, Master. Because you asked me.
M: Oh, Richie…. I love you.
Anyway, I felt ridiculous then. For what other purpose had I paid such a lot of money, a lot for me at least, Richie, to the organisation after all, if I had no advantage or even a slightest benefit at all in getting the ticket I really wanted? I regretted my naïve decision.
Next I felt cross. This was a fraud, in a way, I thought. You know, Richie, I am not a miser, but not wealthy. Of course it was my decision to be a premium member, but then naturally I had expected to be treated a bit more like that. No. No difference at all. Nothing.
HD: “Having nothing, nothing he can lose”, King Charles VI, William Springer.
M: RRRRRRichieeeeee…!! That is Henry! King Henry VI, and it is William Shakespeare!!
HD: Oh, is it?
M: ….
I explained my great disappointment in polite but firm words to them. They repeated they were very sorry but even they could not foresee such an exceptional situation. They said they would discuss this matter in their committee and try to better the situation in future.
HD: There is no rule….
M: (Interrupting his dog) “All very well”, I said. “But I should like to be out of this premium membership, now that I found out there was no benefit for me at all”. They did not argue any further. The manager told me she would refund my membership fee straight into my account. “OK, thank you, it might not be your fault, though it is clear something should be done in future”, I said, “I should be quite happy to remain as an ordinary member”.
That was it. You know, Richie, the difference of normal membership fee and the premium one was paid into my account yesterday, which turned into our beef Wellington today.
HD: What a wonderful story after all!!
M: It was NOT, Richie!!
HD: It certainly was, Master, for it could somehow produce a beef Wellington!
M: Oh, Richie…you are a happy soul.
By the way, some of the tickets in question are on certain websites for sale at the moment. The price ranges from 300 to 500 hundred each. The original price is, Richie, from around 30 to 60 pounds. A complete madness, eh…?
HD: I am pleased you are not a part of the madness. Well done, Master.
M: …Thank you, Richie.
Now, let’s have dinner, shall we?